FAQ

Frequently Asked Questions

How do I set up an appointment?

There are several ways to schedule an appointment, so you can choose the option that’s easiest for you.

You can call me at 905-806-8470. I do my best to answer phone calls, but if you get my voicemail that means I’m either in session or simply away from the phone. Please feel free to leave a message on my confidential voicemail, and I will return your call as soon as possible.

Send me an email at r.pucci@rogers.com

You can also contact me through my secure online form.

If you have any questions, just ask! I’m here to help. I sincerely look forward to hearing from you!

What is an intake session?

Making the decision to begin therapy takes a lot of courage. I understand that if you don’t know what to expect from the process, it can feel a bit scary. Please know, one of my top priorities is that you feel safe in the process of therapy and in our therapeutic relationship. If you have any questions or concerns as we begin, please bring them to my attention at any point. Upon scheduling your first appointment (intake session), you will be sent the forms to complete and bring with you to your session. These forms will provide me with some information about you, but also give you additional information about the therapy process with me.
When you arrive, please have a seat in our waiting room. At your appointment time, I will greet you and invite you into my office. Here you will be invited to share your story and we will begin to identify why you are seeking help at this time. I will find out from you what is not working and help identify ways we can work together to make it better. Our first session will primarily be a time to identify what brought you to therapy as well as to establish your goals for therapy. This early time is significant as I come to understand your history and any other contributing factors related to your therapy goals. If all goes well, we will then decide how often we will meet and what issues we will work on together. Keep in mind that therapy is a team effort, and as a team our purpose is to accomplish the goals you desire to reach. I want to encourage you to be realistic and patient about this process as therapy is rarely a quick fix, but rather a rich process that requires time as well as a trusting relationship built between us.

I sincerely look forward to meeting you!

What does Robin charge for therapy?

As an educated and well trained registered psychotherapist, my goal is to help you feel better and to have the healthy, happy life you deserve! Intake sessions are 75 minutes in length and cost $150 per session. Following sessions are 50 minutes in length and cost $120 per session.

Acceptable forms of payment include cheque or cash only.

If you have questions about my fees, please contact me at 905-806-8470, r.pucci@rogers.com or through my secure online form.

Do you take insurance for reimbursement?

Yes. For clients who want to use their insurance for therapy, I can provide a statement for insurance reimbursement.

What if I need to cancel my appointment?

If you need to cancel your appointment, please do so at least 24 hours in advance of your scheduled session time. You will be responsible for the full fee and charged for the time reserved when cancellations are received less than 24 hours in advance.

Will my sessions be confidential?

Yes. Confidentiality is a key component of the therapeutic relationship, allowing you a safe place to work through personal issues. Your right to confidentiality will be carefully maintained and will not be disclosed without your written permission, except in cases of possible harm to yourself or others (especially children or the elderly) or a criminal court subpoena. Please note that in couples counseling I do not agree to keep secrets. Information revealed in any context may be discussed with either partner.

Shouldn’t I be able to handle this by myself? Is there something wrong with me?

Therapy has gotten a bad rap over the years. In a society that tells us we need to “have it all” while appearing to “have it all together”, asking for help can be difficult. I urge my clients to view therapy as a healthy way to invest in themselves and their relationships, just as one might invest into an education to be better equipped for the future. Therapy is no different. Therapy is an investment in yourself that allows you to heal from past wounds, grow into the person you aspire to be and thrive in your life and relationships.