FAQ

Frequently Asked Questions

How do I set up an appointment?

Please go to our “Meet the team” page and select a therapist you would like to reach out to. If you prefer a phone call conversation with your selected therapist, this can be arranged through email.

If you have any questions, just ask! We are here to help and look forward to hearing from you!

What is an intake session?

Making the decision to begin therapy takes a lot of courage. If you don’t know what to expect from the process, it can feel a bit scary for some. Please know, one of our top priorities is that you feel safe in the process of therapy and in our therapeutic relationship. If you have any questions or concerns as we begin, please bring them to our attention at any point.

When you arrive for your intake assessment, please have a seat in our waiting room. At your appointment time, your therapist will greet you and invite you into their office. Here you will be invited to share your story and we will begin to identify why you are seeking help with at this time. Your therapist will find out from you what is not working and help identify ways you can work together to make it better.

The intake assessment will primarily be a time to identify what brought you to therapy as well as to establish your goals for therapy. If all goes well, you will then decide how often you will meet with your therapist and what issues you will work on together. Keep in mind that therapy is a team effort, and as a team our purpose is to accomplish the goals you desire to reach.

We encourage you to be realistic and patient about this process as therapy is rarely a quick fix, but rather a rich process that requires time as well as a trusting relationship built between us.

We sincerely look forward to meeting you!

What are the session costs?

Intake Assessments are 75 minutes in length and cost $165 per session.

Following sessions are 50 minutes in length and cost $135 per session.

Acceptable forms of payment include cash or cheque only

Do you take insurance for reimbursement?

For clients who wish to use their insurance for therapy, we provide receipts for insurance reimbursement.

What if I need to cancel my appointment?

If you need to cancel your appointment, please do so at least 24 hours in advance of your scheduled session time. You will be charged a fee for the time reserved when cancellations are received less than 24 hours in advance.

Will my sessions be confidential?

Yes. Confidentiality is a key component of the therapeutic relationship, allowing you a safe place to work through personal issues. Your right to confidentiality will be carefully maintained and will not be disclosed without your written permission, except in cases of possible harm to yourself or others, or a criminal court subpoena.

Shouldn’t I be able to handle this by myself? Is there something wrong with me?

In a society that tells us we need to “have it all” while appearing to “have it all together”, asking for help can be difficult. The truth is, everyone can benefit from therapy. We urge clients to view therapy as a healthy way to invest in themselves and their relationships. Therapy is an investment in yourself that allows you to heal from past wounds, grow into the person you aspire to be and thrive in your life.